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    Refund & Cancellation Policy

    Last updated: January 2025

    Important: All our services are custom-built. Please read this policy carefully before making a payment. By engaging our services, you agree to these refund and cancellation terms.

    Full Refund

    Cancel within 24 hrs, no work started

    Partial Refund

    Work started — pay for completed work only

    No Refund

    After milestone approval or project delivery

    1

    Nature of Our Services

    • Next Tech Hive provides custom digital services including web development, mobile app development, AI solutions, and IT consulting.
    • All services are project-based and involve significant time, resources, and intellectual effort from our team.
    • Due to the custom nature of our work, refunds are subject to the conditions outlined below.
    2

    Advance Payment & Project Commencement

    • A 50% advance payment is required before any project work begins.
    • Once the project has commenced and work has been delivered or initiated, the advance payment is non-refundable.
    • The advance covers initial planning, resource allocation, design mockups, and development setup.
    3

    Refund Eligibility

    • Full refund: If you cancel within 24 hours of payment and no work has been started.
    • Partial refund: If you cancel after work has begun, you will be charged for the work completed to date. The remaining balance will be refunded.
    • No refund: Once a project milestone has been approved and signed off by the client, no refund is applicable for that milestone.
    • No refund: If the project is completed and delivered as per the agreed scope.
    4

    Cancellation Policy

    • Either party may cancel a project with 14 days written notice via email.
    • Cancellation within 24 hours of payment: 100% refund (if no work started).
    • Cancellation within 3 days: Refund minus 20% administrative fee.
    • Cancellation after project start: Refund of unused portion only, after deducting work completed.
    • Cancellation after milestone approval: No refund for approved milestones.
    5

    Revision & Dispute Resolution

    • We offer up to 3 rounds of revisions per milestone as part of the project scope.
    • If you are unsatisfied with the deliverables, please raise a concern within 7 days of delivery.
    • We will work in good faith to resolve disputes and ensure client satisfaction.
    • Disputes not resolved amicably will be subject to arbitration under Indian law.
    6

    How to Request a Refund

    • Send a refund request to nexttechhive2025@gmail.com with your project details and reason.
    • Include your name, project name, payment reference, and date of payment.
    • Refund requests are reviewed within 5–7 business days.
    • Approved refunds are processed within 10–14 business days to the original payment method.

    Contact Us for Refund Queries

    For refund requests or cancellation queries, please reach out:

    nexttechhive2025@gmail.com
    +91 9451407369
    Lucknow, Uttar Pradesh, India
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